Terms and Conditions chagee88 — Platform User Guide

01 Introduction

Welcome to chagee88, an online wagering and casino platform operating under the domain chagee88.fun. This platform is managed and operated by the dedicated chagee88 team, committed to delivering a safe, fair, and enjoyable betting experience to users in Malaysia.

These Terms and Conditions ("Terms") govern the relationship between chagee88 ("we", "the platform") and every individual who registers or uses our services ("member", "you"). These Terms apply to all services offered by chagee88, including Sports Betting, Live Casino, Slot Games, e-sports, the VIP Programme, and all related features.

By completing the registration process or accessing any part of the chagee88 platform, you confirm that you have read these Terms in full and agree to abide by them. If you do not agree with any part of these Terms, you are advised not to use our platform.

02 Member Eligibility

To register and use chagee88 services, you must meet all of the following eligibility requirements:

• Minimum Age: You must be at least 18 years of age or the legal age of majority as defined by the laws of your jurisdiction, whichever is higher.
• Legal Capacity: You must have full legal capacity to enter into a binding agreement and must not have been declared bankrupt.
• Geographical Exclusions: You may not register for or access the platform from any jurisdiction where online betting is explicitly prohibited under local law.
• One Account Only: Each individual is permitted to hold only one active account. Multiple account registrations by the same individual are prohibited and may result in the closure of all associated accounts.
• Accurate Information: All information you provide during registration and the KYC process must be accurate, complete, and up to date.

03 Registration & Account Verification (KYC)

Creating a chagee88 account is free and can be completed in minutes. You will be required to provide your full name, phone number, email address, and other basic details during registration.

As part of our commitment to security and anti-money laundering (AML) compliance, the Know Your Customer (KYC) is required before your first withdrawal is processed. You will need to upload a valid proof of identity such as:

• Malaysian Identity Card (MyKad) — front and back
• Valid Malaysian passport
• Recent bank statement or utility bill as proof of address (not older than 3 months)

KYC verification is typically completed within 1 to 3 business days. Verified accounts enjoy higher withdrawal limits and faster processing. chagee88 stores all KYC information with full encryption in accordance with international data protection standards.

04 Deposit & Fund Withdrawal

Chagee88 supports a variety of popular local payment methods in Malaysia to make your transactions seamless. All deposits are processed instantly and your account balance will be updated in real time.

Accepted Payment Methods:

• FPX (Financial Process Exchange) — direct bank transfer, processed instantly
• DuitNow — QR payments and instant transfers
• Touch 'n Go eWallet — instant credit to your chagee88 account
• Boost — digital wallets with fast processing
• GrabPay — payments via the GrabPay app

For withdrawals, you must use the same payment method as your deposit or a verified bank account in your own name. Withdrawals to third-party accounts are not permitted under any circumstances.

• Minimum Deposit Limit: RM 30 per transaction
• Minimum Withdrawal Limit: RM 50 per request
• Withdrawal Processing Time: 15 minutes to 1 hour after full KYC verification
• Daily Withdrawal Limit: Depending on the member's VIP level

Chagee88 does not charge any processing fees for deposits or withdrawals. However, third-party payment providers may impose their own charges, which are beyond our control.

05 Bonuses, Promotions & Rollover Requirements

Chagee88 offers a wide range of exciting bonuses and promotions for both new and existing members. Each bonus and promotion is subject to specific terms and conditions stated on the relevant promotions page.

General Bonus Terms:

• Each bonus has its own rollover requirements (re-wagering) which must be met before any withdrawal can be processed. The rollover rate is clearly stated in the terms of each promotion.
• Bonuses may only be claimed once per eligible instance unless stated otherwise in the relevant promotion's terms.
• Chagee88 reserves the right to cancel any bonus claimed fraudulently, including through the use of multiple accounts or by exploiting technical errors.
• Bonuses may not be transferred to another account or converted directly to cash without meeting the applicable rollover requirements.
• The validity period of each bonus is as stated in the respective promotional terms. Expired bonuses will be automatically forfeited.
• Chagee88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

06 Game Rules & Wagering

All games available on the chagee88 platform — including Live Casino, Slot Games, Sports Betting, e-sports, and table games — operate according to their respective game rules. You are responsible for understanding the rules of each game before playing.

• The outcome of all games is final and cannot be disputed unless there is a clear and demonstrable technical error.
• In the event of a technical disruption or system failure during an active game, chagee88 reserves the right to void the affected round and return the bet amount to the member's account.
• Sports betting odds may change at any time before a match begins. Confirmed bets will not be affected by any odds changes after confirmation.
• Bets placed on events that have already started or ended (except live betting) will be voided and stakes returned.
• Chagee88 reserves the right to refuse or limit any wagering at the platform's sole discretion without providing a reason.

07 Prohibited Conduct & Abuse

To maintain a fair and safe environment for all members, chagee88 strictly prohibits the following activities:

• Identity Fraud — registering using another person's name, ID, or documents
• Unauthorised Bonus Claims — registering multiple accounts to claim bonuses repeatedly
• Money Laundering — using the platform as a channel to process illicit funds
• Use of Automated Software — bots, automated scripts, or any third-party software for game manipulation
• Collusion — colluding with other players to cheat the system in table games or Live Casino
• Exploitation of Technical Errors — deliberately exploiting bugs or system errors for illegitimate gain
• Promotion Abuse — abusing bonus or promotion mechanics in a manner contrary to the spirit of the offer

08 Account Security & Data Protection

Chagee88 uses encryption technology TLS 1.3 to protect all data transmitted between your browser and our servers. Your account security is our top priority.

• You are solely responsible for keeping your login credentials — including your username and password — confidential.
• Chagee88 provides two-factor authentication (2FA) which is strongly recommended to be enabled for all accounts.
• Any unknown activity or unauthorised access to your account must be reported to our support team immediately.
• Chagee88 will not be held responsible for any losses resulting from your own negligence in maintaining your account security.
• All your personal data is managed in accordance with our Privacy Policy chagee88 complies with international data protection standards.

09 Account Suspension & Closure

Chagee88 reserves the right to suspend or close any account for the following reasons without prior notice:

• Violation of any provision under these Terms and Conditions
• Suspected fraudulent activity, money laundering, or dishonest behaviour
• Failure to pass KYC verification or submission of fraudulent documents
• Requests from law enforcement or regulatory authorities
• Account inactivity exceeding 12 consecutive months

Members may also request voluntary account closure at any time by contacting our support team. Prior to closure, all valid active bets will be settled and any valid balance will be returned after the necessary review.

Chagee88 also provides Self-Exclusion for members who wish to take a break from the platform for responsible gaming reasons. Learn more on the Responsible Gaming.

10 Liability Limits & Disclaimer

The chagee88 platform is provided "as is" without any implied or express warranties. To the extent permitted by applicable law:

• Chagee88 is not liable for any service disruptions caused by factors beyond our control, including internet outages, natural disasters, or third-party technical issues.
• Chagee88 does not guarantee that the platform will operate without interruption or errors at all times, although we strive to maintain uptime exceeding 99.9%.
• Betting is a risky activity. chagee88 is not liable for any financial losses incurred by members as a result of betting.
• All content available on the platform is for entertainment and informational purposes only and does not constitute financial or investment advice.

11 Amendments to Terms and Conditions

Chagee88 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time based on operational needs, legal changes, or platform improvements.

Material changes will be communicated to members via in-platform notifications or their registered email. Continued use of the platform after such amendments take effect constitutes acceptance of the updated Terms. You are encouraged to review this page periodically to stay informed of the latest applicable terms.

12 Contact Us

If you have any questions, concerns, or require clarification regarding these Terms and Conditions, the chagee88 support team is available to assist you at any time.

• Live Chat: Available directly on the chagee88 platform, 24 hours a day, 7 days a week
• Support Email: [email protected]
• Response Time: Typically within 15 minutes via live chat

For inquiries related to responsible gaming, account limits, or self-exclusion, please visit the Responsible Gaming us. For general inquiries, you may also refer to the FAQ us.