Official Data Protection

Privacy Policy chagee88 –
Your Data Is Always Safe in Our Hands

At chagee88, your privacy is not just a legal obligation — it is our genuine commitment. Find out exactly how we collect, use, and protect every piece of information you entrust to us.

Last Updated: January 1, 2026
TLS 1.3 Encryption
No Data Sales
Full Data Control
International Standards

chagee88's Privacy Commitment: We never sell, rent, or disclose your personal data to any third party for marketing purposes without your explicit consent. Your privacy is our priority.

01 Introduction

This Privacy Policy describes chagee88's information management practices regarding the collection, use, disclosure, and protection of personal data for all users of our platform in chagee88.fun. This policy applies to all services provided by chagee88, including the website, mobile app, and all official communication channels.

We understand that your trust is the most valuable asset we must safeguard. When you register as a chagee88 member, you entrust us with your personal information. We take this responsibility seriously and manage your data in accordance with strict international data protection standards.

This Privacy Policy should be read together with Terms and Conditions chagee88. By using our platform, you agree to the practices described in this document. If you do not agree with any provision of this Privacy Policy, please discontinue use of the platform and contact us to close your account.

02 Types of Data We Collect

Chagee88 collects personal data only when necessary to provide our services safely and effectively. The categories of data we collect are as follows:

Data Category Example Information Purpose
Identity Data Full name, ID number, date of birth, gender Identity verification (KYC), legal compliance
Contact Data Email address, phone number Account communications, security notifications
Financial Data Bank account number, transaction records, deposits and withdrawals Payment processing, AML compliance
Technical Data IP address, device type, browser, operating system Account security, fraud detection
Usage Data Games played, wagering, active time, settings preferences Experience personalization, platform improvement
Location Data Country, city (based on IP) Geo-compliance, unauthorized access prevention

We never collect sensitive information such as biometric data, medical records, political views, or religious beliefs under any circumstances.

Personal data provided during registration is mandatory for platform operations. Other data, such as additional profile information, is optional and only helps us deliver a better experience for you.

03 How We Use Your Data

Every piece of data we collect has a clear and lawful purpose. chagee88 uses your information for the following purposes:

  • Account Management — securely creates, verifies, and manages your member account, including KYC and identity verification processes.
  • Transaction Processing — processes deposits, withdrawals, and all financial transactions accurately and promptly through trusted payment providers.
  • Platform Security — detects and prevents fraud, money laundering, multi-account usage, and any suspicious activity that could compromise the security of the platform and other members.
  • Legal Compliance — fulfils legal and regulatory obligations including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements.
  • Service Communications — sends important account notifications, security updates, transaction details, and responses to customer support enquiries.
  • Platform Improvement — analyses aggregate and anonymised usage patterns to improve platform features, user experience, and technical performance.
  • Personalization — personalises game recommendations, promotional offers, and the platform experience based on your preferences and usage history.
  • Marketing Communications — sends the latest offers, promotions, and VIP programme updates (you may unsubscribe at any time).

Chagee88 does not use your data for any purpose other than those stated above. Every data processing activity has a valid legal basis, whether grounded in your consent, contractual necessity, legal obligation, or the platform's legitimate interests.

04 Data Sharing & Disclosure

Chagee88 does not sell or rent your personal data to any third party. We share your information only in the following limited circumstances:

  • Payment Service Providers — providers such as FPX, DuitNow, Touch 'n Go, Boost, and GrabPay receive only the minimum transaction data required to process your payment securely.
  • Game Service Providers — third-party game software providers may receive anonymised player IDs for technical game operation purposes.
  • Legal Authorities — we will disclose information when required by court order, applicable legislation, or a lawful request from law enforcement authorities.
  • Associated Companies — entities within the chagee88 group involved in platform operations, subject to equally strict privacy policies.
  • Technical Service Providers — third parties providing cloud infrastructure, cybersecurity, and data analytics services are bound by strict confidentiality agreements with us.

Our Guarantee: All third parties who receive your data are required to sign data processing agreements and adhere to security standards equivalent to those of chagee88. We never share data for third-party marketing purposes.

05 Security & Data Protection

We continuously invest in security infrastructure to ensure your data remains protected at all times. The technical and organisational measures we employ include:

  • TLS 1.3 Encryption — all data transmitted between your device and chagee88 servers is encrypted using the latest transport layer security protocols.
  • Hashed Password Storage — member passwords are never stored in plain text; we use the bcrypt hashing algorithm with a unique salt value.
  • Two-Factor Authentication (2FA) — an additional security layer available and strongly recommended for all chagee88 member accounts.
  • 24/7 Monitoring — automated monitoring systems are active around the clock to detect unauthorised access attempts and security anomalies.
  • Data Segregation — financial data is stored separately from personal data with strict access controls.
  • Regular Security Audits — independent security assessments are conducted regularly to identify and address potential vulnerabilities.
  • Secure Data Disposal — data that is no longer required is securely deleted in accordance with recognised data disposal standards.

While we apply industry-leading security measures, no system can guarantee 100% absolute security. You also play a role in keeping your account safe by using a strong password and never sharing your login credentials.

06 Cookies, Pixels & Tracking Technologies

Chagee88 uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

  • Necessary Cookies (Required) — required for core platform functions such as login sessions, security, and language preferences. These cookies cannot be disabled as the platform will not function without them.
  • Performance Cookies — collects anonymised information about how visitors use our platform to help us improve performance and stability.
  • Functional Cookies — remembers your preferences such as language, display settings, and login details to streamline your experience.
  • Analytics Cookies — helps us understand aggregate usage patterns for product improvement purposes. Collected data is anonymised.

You can manage your cookie settings through your browser at any time. However, disabling certain cookies may affect platform functionality. Cookies are not used to track your activity outside of chagee88.

By using the chagee88 platform, you consent to our use of necessary cookies. For optional cookies, you may withdraw your consent at any time through your browser settings.

07 Your Rights Over Your Personal Data

As a chagee88 member, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights within a reasonable timeframe:

Right of Access

Request a copy of all personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request the deletion of your personal data, subject to legal requirements.

Right to Object

Object to the processing of your data for marketing or specific purposes.

Right to Portability

Receive your data in a machine-readable format for portability.

Right to Restriction

Request restriction of processing during a dispute or data review.

To exercise any of the above rights, contact our data protection team via live chat on the platform or our support email. We will process your request within 30 business days. For more complex cases, this period may be extended up to 60 days, with prior notification to you.

Please note that the right to deletion may be limited in situations where we are legally required to retain certain data — for example, financial records for AML compliance purposes, which are typically retained for 7 years.

08 Data Retention Period

Chagee88 retains your personal data only for as long as needed to fulfil the purpose of collection or to comply with applicable legal requirements. Our retention policy is as follows:

  • Active Account Data — retained for the duration your account is active and for 6 months after account closure for support purposes.
  • Financial & Transaction Records — retained for a minimum of 7 years in accordance with Malaysia's financial compliance and AML legal requirements.
  • KYC Documents — retained for 5 years after the business relationship ends, in line with regulatory requirements.
  • Security Logs — retained for 12 months for the purpose of security incident investigation and fraud detection.
  • Support Communication Data — retained for 2 years after an issue is resolved for reference and service quality improvement.
  • Analytics Data — anonymised usage data is retained for a maximum of 36 months for platform improvement purposes.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it can no longer be linked back to your identity.

09 Changes to This Privacy Policy

Chagee88 may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to you via:

  • In-platform notification from chagee88 upon your next login
  • Notification email sent to the address registered in your account
  • Update the "Last Updated" date at the top of this document

Continued use of the chagee88 platform after any changes take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically. If you disagree with any changes, you have the right to close your account by contacting our support team.

10 Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly:

  • Live Chat Platform — the fastest option, available 24/7 directly within the chagee88 platform
  • Privacy Email — [email protected] (response within 3 business days)
  • General Support — [email protected] for general account-related enquiries

We are committed to handling every privacy inquiry and complaint seriously and professionally. If you feel we have not addressed your concerns satisfactorily, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

The chagee88 data protection team is always ready to help. Don't hesitate to reach out if you have any concerns about your data privacy — we'd rather you ask than feel uncertain.

Our Six Pillars of Data Protection

End-to-End Encryption

Every bit of data transmitted between your device and chagee88's servers is encrypted with TLS 1.3 — the latest and most robust encryption protocol used by global financial institutions today.

No Data Sales

Your personal data is never sold, rented, or shared with third-party advertisers. We use your data solely to provide and improve chagee88 services for you.

Complete Control Is Yours

You have full control over your data — access, correct, delete, or download it at any time. We provide a simple and transparent process for you to exercise your privacy rights.

Global Standards Compliance

Chagee88's privacy policy follows internationally recognised data protection guidelines, ensuring your data is managed in accordance with globally adopted industry best practices.

Time-Limited Data Retention

We do not retain your data indefinitely. Each data category has a defined retention period, and once that period ends, data is securely deleted in accordance with recognised data disposal standards.

Immediate Incident Notification

In the event of any security incident involving your data, chagee88 is committed to notifying you within the stipulated timeframe and taking immediate remedial action without delay.

Your Data Is Safe — Start Your chagee88 Experience

With high-standard data protection and a clear privacy commitment, you can play with peace of mind at chagee88. Register now and enjoy over 1,000 premium games with full security.

TLS 1.3 Encryption No Data Sales 2FA Available 24/7 Support
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